Client Service Associate- Thousand Oaks, CA

Thousand Oaks, CA
Full Time
Entry Level
Client Service Associate

Forum Financial Management, LP
WWW.FORUMFINANCIAL.COM

Forum Financial Management, LP is a rapidly growing Registered Investment Advisory Firm with more than $8.5 billion in assets under management.  Forum was founded in 2002 and became an independent advisory firm in 2009. At Forum, we use a highly diversified investment strategy derived from decades of academic research. While this strategy has been called many things, we think the term “evidence-based investing” best describes this approach. We strive to take the emotions out of investing and counsel clients to avoid making short-sighted moves based on current market conditions.

We are looking to add a Client Service Associate to join our expanding team in our Thousand Oaks office. The primary role is direct client contact to service new and existing accounts while working with the Financial Advisors who have the primary client relationships.

Job Responsibilities:
In this role, you will be responsible for but not limited to the following:
Client Facing
  • Deliver exceptional client service and provide operational and administrative support to the firm’s financial advisory team
  • Facilitate various transactions and complete necessary paperwork on behalf of clients, including but not limited to, initiating money movements, establishing new investment accounts, transferring accounts, closing accounts, and account maintenance
  • Collaborate with the Firm’s third-party custodian service teams and various other entities to carry out client services
  • Ensure accurate record keeping and documentation of all client and vendor interactions using our customer relationship management (CRM) tool
  • Help teach clients how to utilize our client facing technology systems
  • Scheduling and preparation of client meetings
  • Ongoing maintenance of client electronic files
  • Assist with ad hoc projects, and help to maintain and improve firm processes and workflows to create efficiency
  • Provide ongoing service in accordance with company and vendor policies, practices, and regulations
The ideal candidate will have the following skills:
  • Bachelor’s degree
  • Experienced working in a Registered Investment Advisory firm or operations for a Securities Broker-Dealer
  • Familiar with paperwork and processes of Fidelity or Charles Schwab is a plus
  • Proficiency in Microsoft Excel and Word
  • Self-motivated with ability to work independently and within in a team environment
  • Meticulous attention to detail
  • Ability to multitask and move attention and effort back and forth between two or more activities when    engaged in them at the same time
  • Ability to prioritize list of outstanding tasks to effectively handle urgent matters
  • Strong verbal and written communication skills
  • Strong ability to quickly learn new technology and digital systems
Salary and Benefits
  • This is a non-exempt, full-time position.
  • This position will be compensated on an hourly basis and will be eligible for overtime. The hourly rate will be commensurate based on experience and qualifications (Range $40k - $60k)
  • Benefits are competitive based on industry standards
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